At highziq.com, we strive to ensure your satisfaction with every purchase. However, if for any reason you are not satisfied with your purchase, we offer a refund policy that provides clarity on how refunds are processed. Please review the following terms carefully.
1. Eligibility for Refunds
Refunds are available for specific purchases under the following conditions:
- You have encountered a technical issue with the product that we are unable to resolve.
- The product or service was not delivered as described or within the specified timeframe.
- Refund requests must be submitted within 48 hours of your purchase.
2. Non-Refundable Items
Please note that refunds are not available for:
- Services that have already been fully rendered or completed.
- Products that have been used for more than 48 hours or for which login credentials have already been provided and accessed.
- Situations where customer dissatisfaction arises due to misunderstandings about the product’s description or intended use.
3. Refund Process
To request a refund:
- Contact us at info@highziq.com within 48 hours of your purchase, providing your order receipt and reason for requesting a refund.
- Our team will review your request and may require additional information or screenshots for verification.
- If your refund request is approved, you will receive a confirmation email, and the refund will be processed within 7-10 business days.
4. Method of Refund
Refunds will be issued via the original payment method used during the purchase. Please note that depending on your payment provider, the refund may take additional time to reflect in your account.
Kindly note that a 10% administrative charge will be deducted from all refunds.
5. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our site following any changes will indicate your acceptance of the revised policy.
6. Contact Us
If you have any questions regarding our refund policy, please contact us at info@highziq.com